The accounting department is responsible for the project accounting, corporate accounting, business licensing, property taxes, insurance and mortgage payments. Inquiries in these areas should be directed to accounting personnel.
Acquisitions
The Acquisitions team is responsible for researching and acquiring new properties to expand the Northwest Portfolio of properties.
Corporate Development Group
The responsibility of the Development Group is to attract new capital for the business that will allow for further growth and expansion.
Operations Management
The responsibility of the Operations Managers is to oversee the day to day operations of the portfolio and guide it in such a way that it will be successful.
Fair Housing laws require that reasonable accommodations be made for disabled applicants, residents or their guests. In addition, reasonable physical modifications may not be denied to applicants or residents. We are firmly committed to complying with these requirements.
What is a Reasonable Accommodation?
A reasonable accommodation is a change, exception or adjustment to a rule, policy, practice or service that may be necessary for a person with a disability to have an equal opportunity to use and enjoy a dwelling, including public and common use spaces. Since rules, policies, practices and services may have a different effect on persons with disabilities than on other persons, treating persons with disabilities exactly the same as others will sometimes deny them an equal opportunity to use and enjoy a dwelling. To show that a requested accommodation may be necessary, there must be an identifiable relationship, or nexus, between the requested accommodation and the individual’s disability. Examples of accommodations that are typically reasonable are: providing a resident with a mobility impairment and who is substantially limited in his ability to walk with an assigned parking spot close to his apartment; allowing an assistance animal when a property has a no pet policy; allowing a resident with a mental disability and a fear of leaving her apartment to sign paperwork in her apartment instead of requiring that she come to the rental office in person.
What is a Reasonable Modification?
A reasonable modification is a structural change made to existing premises, occupied or to be occupied by a person with a disability, in order to afford such person full enjoyment of the premises. Reasonable modifications can include structural changes to interiors and exteriors of dwellings and to common and public use areas. To show that a requested modification may be necessary, there must be an identifiable relationship, or nexus, between the requested modification and the individual’s disability. Further, the modification must be “reasonable.” Examples of modifications that are typically reasonable include: widening doorways to make rooms more accessible for persons in wheelchairs; installing grab bars in bathrooms; lowering kitchen cabinets to a height suitable for persons in wheelchairs; adding a ramp to make a primary entrance accessible for persons in wheelchairs; or altering a walkway to provide access to a public or common use area.
How Applicants & Residents Request a Reasonable Accommodation or Modification
Request Form for a Reasonable Accomodation or Modification
Rural Development Grievances
The management company encourages all Residents to share their ideas, concerns, and positive feedback with management on a regular basis. We have established a grievance procedure to give residents an opportunity to address any concerns they may have about our properties or how they are being managed.
To streamline the resident grievance process, residents are asked to adhere to the following procedure:
Step 1 – Contact the Property Manager in writing using the Resident Grievance Report (NT 12-01.B) regarding the complaint and give them 10 days to respond your complaint. If you are unable to make a written complaint, you may authorize a staff member or a third party to complete the Report on your behalf.
Step 2 – If the Property Manager does not respond to the Resident Grievance Report within 10 days, or if you are unable to resolve your concerns after meeting with the Property Manager, send a copy of the Report to the appropriate management company representative with a letter explaining the status of the complaint to.
If the grievance relates to a disability, contact our 504 Coordinator: Dustin Tucker – 504@nwrecc.org
For all others, address your concerns to the property’s Regional Property Manager:
Contact Information:
2929 3rd Avenue North, Suite 538
Billings, MT 59101-1944
(406) 252-3773 TTY 711
Attn: Regional Property Manager
210 W. Mallard Drive
Boise, ID, 83706
(208) 375-9407 TTY 711
Please include your telephone number or a way for us to contact you and allow 10 days for the individual identified above to respond to your complaint.
Step 3 – If the management company representative does not respond to the Resident Grievance Report within 10 days, or if you are unable to resolve your concerns after speaking with this individual, you may contact the Corporate Operations Manager by calling the number shown under Contact Information above.
Step 4 – If the complaint is not resolved to your satisfaction by following the steps listed above, you may contact any of the following agencies to continue the grievance procedure:
In Alaska:
Alaska Housing Finance Company
4300 Boniface Parkway
Anchorage, Alaska 99504
(800) 478-2432
In Arizona:
USDA Rural Development
Green Valley Service Center
1131 S La Canada, Suite 203
Green Valley, AZ 85614
(520) 648-1769
In Colorado:
Colorado Housing Finance Association
1981 Blake Street
Denver, CO 80202
800.877.chfa(2432) direct
800.659.2656 tdd
In Idaho:
USDA Rural Development
Northern Idaho Area Office
7830 Meadowlark Way, Suite C
Coeur d’Alene, ID 83815
(208) 209-4634
Idaho Housing and Finance Association
PO Box 9405
Boise, ID 83707-1899
Local: (208) 331-4700
Toll Free: (855) 505-4700
Fax: (208) 424-7092
In Montana:
USDA Rural Development (RD properties only)
1629 Avenue D, Building A6
Billings, MT 59102
(406) 657-6297, ext. 124
(406) 585-2565 fax
Montana Fair Housing (all property types)
519 East Front Street
Butte, MT 59701
(800) 929-2611
In Nevada:
Nevada Housing Division
1830 E College Parkway Ste 200
Carson City, NV 89706
Phone: (775) 687-2240
Fax: (775) 687-4040
Toll Free: (800) 227-4960
TTY Number: (800) 326-6868
In Oregon:
USDA Rural Development
1220 SW 3rd Ave, Suite 1801
Portland, OR 97204
(866) 923-5626
Oregon Housing and Community Services
North Mall Office Building
725 Summer Street NE, Suite B
Salem OR 97301-1266
Phone: (503) 986-2000
TYY: (503) 986-2200
FAX: (503) 986-2000
In Utah:
Apple Tree and Countryside Manor
USDA Rural Development
North Logan Field Office
1860 N 100 E
North Logan, UT 84341
(435) 753-5480
Baus Butte
USDA Rural Development
Monticello Field Office
32 S 100 E
Monticello, UT 84535
(435) 587-2473
Renee Ann
USDA Rural Development
Cedar City Field Office
2390 W Hwy 56, Suite 13
Cedar City, UT 84720
(435) 856-7274
In Wyoming:
USDA Rural Development (RD properties only)
601 Broadway Street, Suite A
Thermopolis, WY 82443
(307) 864-3488
(307) 864-4167 fax
Wyoming Fair Housing (all property types)
305 West 1st Street
Casper, WY 82601
(866) 255-6362
If you feel it is necessary to contact one of these agencies, we will work with them to determine the most effective way of handling your complaint.
Please be advised that if you contact us without following the steps outlined above, we will ask that you try to resolve your complaint according to this policy unless the management company representative has reason to believe it may result in retaliatory conduct. Persons with disabilities have the right to request a reasonable accommodation to participate in the grievance process.
The Rural Development Tenant Grievance Procedures (CFR 3560.160) provide additional information and can be downloaded here.
The Resident Grievance Report may be obtained from the property office, by downloading it from this website or by calling the management company at the number listed under Contact Information above.
Property Grievances (except RD – see below)
The management company encourages all Residents to share their ideas, concerns, and positive feedback with management on a regular basis. We have established a grievance procedure to give residents an opportunity to address any concerns they may have about our properties or how they are being managed. Alternate formats of this document are available upon request.
To streamline the resident grievance process, residents are asked to adhere to the following procedure:
Step 1 – Contact the Property Manager in writing using the Resident Grievance Report (NT 12-01.B) regarding the complaint and give them 10 days to respond your complaint. If you are unable to make a written complaint, you may authorize a staff member or a third party to complete the Report on your behalf.
Step 2 – If the Property Manager does not respond to the Resident Grievance Report within 10 days, or if you are unable to resolve your concerns after meeting with the Property Manager, send a copy of the Report to the appropriate management company representative with a letter explaining the status of the complaint.
If the grievance relates to a disability, contact our 504 Coordinator: Dustin Tucker – 504@nwrecc.org
For all others, address your concerns to the property’s Regional Property Manager:
Contact Information:
2929 3rd Avenue North, Suite 538
Billings, MT 59101-1944
(406) 252-3773 TTY 711
Attn: Regional Property Manager
210 W. Mallard Drive
Boise, ID, 83706
(208) 375-9407 TTY 711
Please include your telephone number or a way for us to contact you and allow 10 days for the management representative to respond to your complaint.
Step 3 – If the management company representative does not respond to the Resident Grievance Report within 10 days, or if you are unable to resolve your concerns after speaking with this individual, you may contact the Corporate Operations Manager by calling the number shown under Contact Information above.
Step 4 – If the complaint is not resolved to your satisfaction by following the steps listed above, you may contact any of the following agencies to continue the grievance procedure:
In Montana:
Montana Department of Commerce (HUD properties only)
Project Based Section 8 Housing
P.O. Box 200548
Helena, MT 59620-0548
(406) 841-2801
(406) 841-2810 fax
Montana Board of Housing (Tax Credit properties only)
301 S. Park Ave., Suite 240
Helena, MT 59620-0528
(406) 841-2812
(406) 841-2841 fax
Montana Fair Housing (all property types)
519 East Front Street
Butte, MT 59701
(800) 929-2611
In Utah:
Contract Management Services (HUD properties only)
1355 North Main Street
Bountiful, UT 84010
(801) 295-0896
(801) 295-0865 fax
Industrial Commission, Anti-Discrimination Division (all property types)
160 East 300 South
Salt Lake City, UT 84114
(800) 222-1238
In Wyoming:
Cheyenne Housing Authority (HUD properties only)
3304 Sheridan Street
Cheyenne, WY 82009
(307) 633-8309
(307) 637-4663 fax
Wyoming Fair Housing (all property types)
305 West 1st Street
Casper, WY 82601
(866) 255-6362
If you feel it is necessary to contact one of these agencies, we will work with them to determine the most effective way of handling your complaint.
Please be advised that if you contact us without following the steps outlined above, we will ask that you try to resolve your complaint according to this policy unless the management company representative has reason to believe it may result in retaliatory conduct. Persons with disabilities have the right to request a reasonable accommodation to participate in the grievance process.
The Resident Grievance Report may be obtained from the property office, by downloading it from this website or by calling the management company at (406) 252-3773 or TTY 711.