Accounting

The accounting department is responsible for the project accounting, corporate accounting, business licensing, property taxes, insurance and mortgage payments. Inquiries in these areas should be directed to accounting personnel.

Acquisitions

The Acquisitions team is responsible for researching and acquiring new properties to expand the Northwest Portfolio of properties.

Brad Elg: President

Community Development and Resident Services

The responsibilities of the Community Development department are to assess the needs of our affordable housing communities, develop and oversee programs, grants, and services designed to assist low income, disabled, elderly, and families toward self sufficiency.

Corporate Development Group

The responsibility of the Development Group is to attract new capital for the business that will allow for further growth and expansion.

Operations Management

The responsibility of the Operations Managers is to oversee the day to day operations of the portfolio and guide it in such a way that it will be successful.

Property Grievances (except RD – see below)

The management company encourages all Residents to share their ideas, concerns, and positive feedback with management on a regular basis. We have established a grievance procedure to give residents an opportunity to address any concerns they may have about our properties or how they are being managed. Alternate formats of this document are available upon request.

To streamline the resident grievance process, residents are asked to adhere to the following procedure:

Step 1 – Contact the Property Manager in writing using the Resident Grievance Report (NT 12-01.B) regarding the complaint and give them 10 days to respond your complaint. If you are unable to make a written complaint, you may authorize a staff member or a third party to complete the Report on your behalf.

Step 2 – If the Property Manager does not respond to the Resident Grievance Report within 10 days, or if you are unable to resolve your concerns after meeting with the Property Manager, send a copy of the Report to the appropriate management company representative with a letter explaining the status of the complaint.

If the grievance relates to a disability, contact our 504 Coordinator: Dustin Tucker504@nwrecc.org

For all others, address your concerns to the property’s Regional Property Manager:

Contact Information:

Tamarack Property Management Co.
Attn: Regional Property Manager
2929 3rd Avenue North, Suite 538
Billings, MT 59101-1944
(406) 252-3773 TTY 711
Northwest Real Estate Capital Corp.
Attn: Regional Property Manager
210 W. Mallard Drive
Boise, ID, 83706
(208) 375-9407 TTY 711

Please include your telephone number or a way for us to contact you and allow 10 days for the management representative to respond to your complaint.

 

Step 3 – If the management company representative does not respond to the Resident Grievance Report within 10 days, or if you are unable to resolve your concerns after speaking with this individual, you may contact the Corporate Operations Manager by calling the number shown under Contact Information above.

Step 4 – If the complaint is not resolved to your satisfaction by following the steps listed above, you may contact any of the following agencies to continue the grievance procedure:

In Montana:

Montana Department of Commerce (HUD properties only)
Project Based Section 8 Housing
P.O. Box 200548
Helena, MT 59620-0548
(406) 841-2801
(406) 841-2810 fax

Montana Board of Housing (Tax Credit properties only)
301 S. Park Ave., Suite 240
Helena, MT 59620-0528
(406) 841-2812
(406) 841-2841 fax

Montana Fair Housing (all property types)
519 East Front Street
Butte, MT 59701
(800) 929-2611

In Utah:

Contract Management Services (HUD properties only)
1355 North Main Street
Bountiful, UT 84010
(801) 295-0896
(801) 295-0865 fax

Industrial Commission, Anti-Discrimination Division (all property types)
160 East 300 South
Salt Lake City, UT 84114
(800) 222-1238

In Wyoming:

Cheyenne Housing Authority (HUD properties only)
3304 Sheridan Street
Cheyenne, WY 82009
(307) 633-8309
(307) 637-4663 fax

Wyoming Fair Housing (all property types)
305 West 1st Street
Casper, WY 82601
(866) 255-6362

If you feel it is necessary to contact one of these agencies, we will work with them to determine the most effective way of handling your complaint.

Please be advised that if you contact us without following the steps outlined above, we will ask that you try to resolve your complaint according to this policy unless the management company representative has reason to believe it may result in retaliatory conduct. Persons with disabilities have the right to request a reasonable accommodation to participate in the grievance process.

The Resident Grievance Report may be obtained from the property office, by downloading it from this website or by calling the management company at (406) 252-3773 or TTY 711.

Rural Development Grievances

The management company encourages all Residents to share their ideas, concerns, and positive feedback with management on a regular basis. We have established a grievance procedure to give residents an opportunity to address any concerns they may have about our properties or how they are being managed.

To streamline the resident grievance process, residents are asked to adhere to the following procedure:

Step 1 – Contact the Property Manager in writing using the Resident Grievance Report (NT 12-01.B) regarding the complaint and give them 10 days to respond your complaint. If you are unable to make a written complaint, you may authorize a staff member or a third party to complete the Report on your behalf.

Step 2 – If the Property Manager does not respond to the Resident Grievance Report within 10 days, or if you are unable to resolve your concerns after meeting with the Property Manager, send a copy of the Report to the appropriate management company representative with a letter explaining the status of the complaint to.

If the grievance relates to a disability, contact our 504 Coordinator: Dustin Tucker504@nwrecc.org

For all others, address your concerns to the property’s Regional Property Manager:

Contact Information:

Tamarack Property Management Co.
Attn: Regional Property Manager
2929 3rd Avenue North, Suite 538
Billings, MT 59101-1944
(406) 252-3773 TTY 711
Northwest Real Estate Capital Corp.
Attn: Regional Property Manager
210 W. Mallard Drive
Boise, ID, 83706
(208) 375-9407 TTY 711

Please include your telephone number or a way for us to contact you and allow 10 days for the individual identified above to respond to your complaint.

 

Step 3 – If the management company representative does not respond to the Resident Grievance Report within 10 days, or if you are unable to resolve your concerns after speaking with this individual, you may contact the Corporate Operations Manager by calling the number shown under Contact Information above.

Step 4 – If the complaint is not resolved to your satisfaction by following the steps listed above, you may contact any of the following agencies to continue the grievance procedure:

In Alaska:

Alaska Housing Finance Company
4300 Boniface Parkway
Anchorage, Alaska 99504
(800) 478-2432

In Arizona:

USDA Rural Development
Green Valley Service Center
1131 S La Canada, Suite 203
Green Valley, AZ 85614
(520) 648-1769

In Colorado:

Colorado Housing Finance Association
1981 Blake Street
Denver, CO 80202
800.877.chfa(2432) direct
800.659.2656 tdd

In Idaho:

USDA Rural Development
Northern Idaho Area Office
7830 Meadowlark Way, Suite C
Coeur d’Alene, ID 83815
(208) 209-4634

Idaho Housing and Finance Association
PO Box 9405
Boise, ID 83707-1899
Local: (208) 331-4700
Toll Free: (855) 505-4700
Fax: (208) 424-7092

In Montana:

USDA Rural Development (RD properties only)
1629 Avenue D, Building A6
Billings, MT 59102
(406) 657-6297, ext. 124
(406) 585-2565 fax

Montana Fair Housing (all property types)
519 East Front Street
Butte, MT 59701
(800) 929-2611

In Nevada:

Nevada Housing Division
1830 E College Parkway Ste 200
Carson City, NV 89706
Phone: (775) 687-2240
Fax: (775) 687-4040
Toll Free: (800) 227-4960
TTY Number: (800) 326-6868

In Oregon:

USDA Rural Development
1220 SW 3rd Ave, Suite 1801
Portland, OR 97204
(866) 923-5626

Oregon Housing and Community Services
North Mall Office Building
725 Summer Street NE, Suite B
Salem OR 97301-1266
Phone: (503) 986-2000
TYY: (503) 986-2200
FAX: (503) 986-2000

In Utah:

Apple Tree and Countryside Manor
USDA Rural Development
North Logan Field Office
1860 N 100 E
North Logan, UT 84341
(435) 753-5480

Baus Butte
USDA Rural Development
Monticello Field Office
32 S 100 E
Monticello, UT 84535
(435) 587-2473

Renee Ann
USDA Rural Development
Cedar City Field Office
2390 W Hwy 56, Suite 13
Cedar City, UT 84720
(435) 856-7274

In Wyoming:

USDA Rural Development (RD properties only)
601 Broadway Street, Suite A
Thermopolis, WY 82443
(307) 864-3488
(307) 864-4167 fax

Wyoming Fair Housing (all property types)
305 West 1st Street
Casper, WY 82601
(866) 255-6362

If you feel it is necessary to contact one of these agencies, we will work with them to determine the most effective way of handling your complaint.

Please be advised that if you contact us without following the steps outlined above, we will ask that you try to resolve your complaint according to this policy unless the management company representative has reason to believe it may result in retaliatory conduct. Persons with disabilities have the right to request a reasonable accommodation to participate in the grievance process.

The Rural Development Tenant Grievance Procedures (CFR 3560.160) provide additional information and can be downloaded here.

The Resident Grievance Report may be obtained from the property office, by downloading it from this website or by calling the management company at the number listed under Contact Information above.